Careers

Responsibilities

The focus of responsibility is

• On delivering high quality, professional services to Morgana Systems customers, in terms of the timely conclusion of allocated installations, repairs and preventive maintenance, within specified disciplines and responsibilities.
• On all commercial aspects of running a field service territory, thus ensuring continuous growth in maintenance contract, spares and consumables revenue and profitability.
• On contributing to the development of a stable yet growing platform of efficient operation to meet all current and planned departmental goals and business objectives.
• On providing high quality fault resolution and customer care.

Tasks 

Task Focus

• To always promote the position of Morgana Systems as a supplier of quality service products and to continually focus on quality of delivery.
• To be pro-active in developing Field Service Engineering revenues and long-term customer relationships.
• To understand the hierarchy and culture of the company and be able to recommend any amendments and modifications to agreed standards and practices, in order to attain both quality of customer care and hence quality of Morgana service solutions.  

Mandatory Tasks

• Ensure that all installation, repair and maintenance calls are completed in a timely manner to achieve the objective of maximising customer satisfaction.
• When required to do so, to liaise with customer and sales representatives in order to ensure that all on-site requirements are met prior to scheduling installations.
• Ensure that all escalation procedures are understood and followed within agreed timescales.
• Liaise at all times with the Service Administrator by updating all activities in an appropriate and timely manner, and ensuring that at all times the Service Administrator is advised of availability.
• Ensure that all paperwork is processed to agreed schedules and timescales.
• Ensure that all procedures relating to the control and usage of assigned spare parts and stock are implemented.
• Ensure that all published procedures for expenditures are understood and implemented and that requests for expenditures are authorised accordingly.

Skills

• To be self-motivated to provide the highest quality service at all times to the “customer”. 
• To maintain overall personal and departmental goals and objectives, and to always adopt the culture of best practices to successfully achieve these.
• To be conscious of the need to improve, modify and change, when requirements alter, and to plan and implement those identified changes.
• To be a skilled and proficient communicator at all levels.
• To be computer literate and be able, where appropriate, to use company identified software packages.
• To display a high degree of mechanical, electromechanical and electronic knowledge of Morgana products and any associated software.