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Morgana part of National Customer Service Week

National Customer Services Week 2006

OCTOBER 2nd – 6th

What is National Customer Service Week?

 
National Customer Service Week began way back in 2001.  Since then it has more than doubled in popularity EVERY year.  It seems that organisations everywhere want to be part of NCSW and they want to tell everyone about it!  By recognising NCSW within our organisation, no matter how big or small, serious or fun, we are taking part in NCSW. It’s a great way to highlight the teamwork involved within our organisation which in turn shows our customers how dedicated we are to customer service.

What are Morgana Systems doing during NCSW?
Recognising the need for professional customer service means Morgana must stay ahead of the pack when it comes to the delivery of our services to our customers.  We understand the needs of the customer and therefore understand that our customer services personnel should be highly professional in their approach.  That is why our Customer Services personnel are being trained in Special Delivery by City & Guilds giving them Level 2 N/SVQ in Customer Services.
Our position as No1in Digital Print Finishing means we have to be No1 not only in our product range but also No1 in Pre & Post sales service.  Morgana systems are proud of where we are but know that improvement is always possible.  Improvement and moving forward day by day, month, by month, year by year will keep us No1, however we can never stop moving.  James Walsh – Customer Services Manager

Enjoy a cake and remember National Customer Services Week is a time to think about and celebrate our efforts to keep us No1.

 
National Customer Service Week is organised and promoted by the Institute of Customer Service.
ICS is the professional body for customer service whose primary purpose is to lead customer service performance and professionalism. ICS is a Membership organisation with a community of over 320 Organisational Members and 6,000 Individual Members.

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